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BadgePack Designs / FAQ
Please send us an email at firstname.lastname@example.org with the subject “Claim Warranty”. For more information regarding claiming warranty please check http://badgepackdesigns.com/how-to-care
After selecting from our categories of badges (embroidered, handmade, printed), you can choose from a wide list of available options. To further explore our other badges you can either scroll in our “all badges” section or use the filters on the left hand side to narrow your search to a particular badge you may be looking for.
Please read the description of the badge which will have its dimensions. Our badges range from 3cm in length to 40cm in length.
Apart from our customised badges, your product will reach you in approximately 1-2 business days when shipped locally within Thailand. International Shipping can take upto 2 weeks.
As our customised badge are made specially on order, to your desired design preferences, it takes our artisans a few extra days to work on these badges. Upon ordering your customised badge, you will be sent an email which will update you on the time it will take to dispatch the products. Printed Badges may be dispatched in upto 5 working days while handmade or large order badges will have varying time depending on the amount of work involved.
No, a custom badge can’t be returned as it has been specially for you. We will however replace the badge in case of manufacturing defect.
Yes, you can. Please note that the reverse shipping cost back to BadgePack Offices will be borne by the customer. The badge should be unused and with all its packaging. Your refund for the same amount will be processed only once we receive the product and run it through a quality check.
Please log into your account and go to the personal details section. After selecting the detail you want to update, click the required action such as Add/Delete/Edit and you may therein make any changes to your information.
Yes, the custom duties and taxes are responsibility of the customer at the time of delivery.
You will get notified when your order gets shipped or you can simply track your order status from your account in the website.
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